ITIL Capacity Management.

Detalles Bibliográficos
Formato: Electrónico eBook
Idioma:Inglés
Publicado: IBM Press 2011.
Temas:
Electronic resource.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover13;
  • Contents
  • Preface
  • Acknowledgments
  • About the Author
  • Part I: Concepts in Managing Capacity
  • Chapter 1 Introduction to Capacity Management
  • The ITIL Life Cycle
  • The Purpose and Goals of Capacity Management
  • Interfaces to and Dependencies on Other ITIL Processes
  • The Business Case for Capacity Management
  • Important Risks to Consider
  • Summary and Next Steps
  • Chapter 2 The Geography of Managing Capacity
  • Capacity Pools and Component Capacity Management
  • Capacity Streams and Service Capacity Management
  • How Virtualization Affects Capacity Management
  • Summary and Next Steps
  • Chapter 3 Understanding Capacity Demand
  • Trend-Based Forecasts
  • Portfolio-Based Forecasts
  • Business Event Forecasts
  • The Blended Capacity Forecast
  • Using the Forecast for Cost Management
  • Summary and Next Steps
  • Chapter 4 Dimensions of Capacity Growth
  • Grow the Base
  • Grow the Business
  • Summary and Next Steps
  • Part II: Best Practices in Capacity Management
  • Chapter 5 Establish the Capacity Management Information System
  • Purpose of the Capacity Management Information System
  • Contents of the Capacity Management Information System
  • First Steps to Implementation
  • Using the Capacity Management Information System
  • Summary and Next Steps
  • Chapter 6 Define and Manage Capacity Plans
  • Scope of a Capacity Plan
  • Format of a Capacity Plan
  • Maintaining Capacity Plans
  • Storing Capacity Plans
  • Summary and Next Steps
  • Chapter 7 Staff the Capacity Management Team
  • Implementation Roles
  • Operational Roles
  • A Word About Skills
  • Summary and Next Steps
  • Chapter 8 Implement the Capacity Management Process
  • The High-Level Process
  • Defining and Documenting Capacity Policies
  • Creating Capacity Procedures
  • Managing Capacity Process Assets
  • Summary and Next Steps
  • Chapter 9 Relate Capacity and Performance
  • Performance Is Capacity in a Moment
  • Expand Capacity to Improve Performance
  • Understanding Peaks and Valleys
  • Virtualization8217;s Impact on Performance
  • Summary and Next Steps
  • Chapter 10 Choose Capacity Management Tools
  • Tools to Track Component Capacity
  • Tools to View Service Capacity
  • Performance Management Tools
  • Tools for a Capacity Management Information System
  • How to Choose the Best Tools
  • Summary and Next Steps
  • Chapter 11 Produce Capacity Reports
  • Capacity Reports
  • Capacity Management Reports and Process Metrics
  • Summary and Next Steps
  • Part III: Common Issues in Capacity Management
  • Chapter 12 Business Capacity Planning
  • The Scope of Business Capacity Planning
  • The Challenge of Planning Business Capacity
  • Integrating Business Capacity Planning with IT Capacity Planning
  • Managing IT Capacity without Business Capacity Information
  • Summary and Next Steps
  • Chapter 13 Smoothing the Order Cycle
  • Establishing Capacity Buffers and Reorder Levels
  • Factors Affecting Reorder Levels
  • Ordering the Right Amount
  • Reclaiming Capacity Instead of Reordering
  • Summary and Next Steps
  • Chapter 14 Capacity Management in a Project Context
  • Capacity Plans as Project Deliverables
  • Building the Capacity Plan at Project Time
  • Turning the Capacity Plan Over to Operations
  • Summary and Next Steps
  • Chapter 15 Integratin.

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