|
|
|
|
| LEADER |
00000cam a2200000Ia 4500 |
| 001 |
OR_ocn733750282 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr unu|||||||| |
| 008 |
110630s2011 inua o 001 0 eng d |
| 010 |
|
|
|a 2010046786
|
| 040 |
|
|
|a UMI
|b eng
|e pn
|c UMI
|d CDX
|d OCLCQ
|d OCLCF
|d OVY
|d OCLCQ
|d YDX
|d AU@
|d OCLCQ
|d VT2
|d C6I
|d INARC
|d LDP
|d OCLCO
|d OCLCQ
|d OCLCO
|
| 016 |
7 |
|
|a 015611438
|2 Uk
|
| 019 |
|
|
|a 702844410
|a 1103272339
|a 1129367146
|a 1148846181
|a 1156867105
|a 1202550817
|a 1240517756
|
| 020 |
|
|
|a 9780132116916
|
| 020 |
|
|
|a 013211691X
|
| 020 |
|
|
|a 078974709X
|q (pbk.)
|
| 020 |
|
|
|a 9780789747099
|q (pbk.)
|
| 020 |
|
|
|z 9780789747099
|
| 020 |
|
|
|a 1282917943
|
| 020 |
|
|
|a 9781282917941
|
| 020 |
|
|
|a 9786612917943
|
| 020 |
|
|
|a 6612917946
|
| 020 |
|
|
|a 0132116979
|
| 020 |
|
|
|a 9780132116978
|
| 024 |
8 |
|
|a 9786612917943
|
| 029 |
1 |
|
|a AU@
|b 000073552329
|
| 035 |
|
|
|a (OCoLC)733750282
|z (OCoLC)702844410
|z (OCoLC)1103272339
|z (OCoLC)1129367146
|z (OCoLC)1148846181
|z (OCoLC)1156867105
|z (OCoLC)1202550817
|z (OCoLC)1240517756
|
| 037 |
|
|
|a CL0500000094
|b Safari Books Online
|
| 050 |
|
4 |
|a HF5415.5
|b .S5194 2011
|
| 082 |
0 |
4 |
|a 658.8/12
|2 22
|
| 049 |
|
|
|a UAMI
|
| 100 |
1 |
|
|a Shankman, Peter.
|
| 245 |
1 |
0 |
|a Customer service :
|b new rules for a social media world /
|c Peter Shankman.
|
| 260 |
|
|
|a Indianapolis, Ind. :
|b Que,
|c ©2011.
|
| 300 |
|
|
|a 1 online resource (ix, 189 pages) :
|b illustrations
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 588 |
0 |
|
|a Print version record.
|
| 505 |
0 |
|
|a Putting together a social media team -- Examples of how it doesn't work (and what happens) -- Before the explosion: winning your customer -- Customer service is a way of life -- Social media damage control: stopping small problems from becoming big ones -- Making customer addicts online: best practices that work! -- Keeping the addiction going -- Monitoring your successes and failures -- Putting it all together: what did we learn?
|
| 546 |
|
|
|a English.
|
| 590 |
|
|
|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Internet marketing.
|
| 650 |
|
0 |
|a Social media.
|
| 650 |
|
0 |
|a Online social networks.
|
| 650 |
|
6 |
|a Service à la clientèle.
|
| 650 |
|
6 |
|a Marketing sur Internet.
|
| 650 |
|
6 |
|a Médias sociaux.
|
| 650 |
|
6 |
|a Réseaux sociaux (Internet)
|
| 650 |
|
7 |
|a social media.
|2 aat
|
| 650 |
|
7 |
|a Customer services
|2 fast
|
| 650 |
|
7 |
|a Internet marketing
|2 fast
|
| 650 |
|
7 |
|a Online social networks
|2 fast
|
| 650 |
|
7 |
|a Social media
|2 fast
|
| 650 |
|
7 |
|a Commerce.
|2 hilcc
|
| 650 |
|
7 |
|a Marketing & Sales.
|2 hilcc
|
| 650 |
|
7 |
|a Business & Economics.
|2 hilcc
|
| 776 |
0 |
8 |
|i Print version:
|a Shankman, Peter.
|t Customer service.
|d Indianapolis, Ind. : Que, ©2011
|z 9780789747099
|w (DLC) 2010046786
|w (OCoLC)678924649
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780132116916/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 938 |
|
|
|a YBP Library Services
|b YANK
|n 14845769
|
| 938 |
|
|
|a Coutts Information Services
|b COUT
|n 16899341
|
| 938 |
|
|
|a Internet Archive
|b INAR
|n customerservicen0000shan
|
| 994 |
|
|
|a 92
|b IZTAP
|
