Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment /

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hu...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Polsky, Lawrence
Otros Autores: Gerschel, Antoine
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, ©2011.
Colección:Perfect phrases series.
Temas:
Communication in management.
Interpersonal conflict.
Conflict management.
Communication en gestion.
Conflit interpersonnel.
Gestion des conflits.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Ch. 1. What is conflict resolution
  • Ch. 2. Perfect phrases for resolving conflict with your boss
  • Ch. 3. Perfect phrases for conflict with peers
  • Ch. 4. Perfect phrases for conflict with employees
  • Ch. 5. Perfect phrases for conflict with customers and vendors
  • Ch. 6. Perfect phrases for conflict with difficult personalities.

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