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Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment /
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hu...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill,
©2011.
|
| Colección: | Perfect phrases series.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Polsky, Lawrence. | |
| 245 | 1 | 0 | |a Perfect phrases for conflict resolution : |b hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment / |c by Lawrence Polsky and Antoine Gerschel. |
| 260 | |a New York : |b McGraw-Hill, |c ©2011. | ||
| 300 | |a 1 online resource (x, 163 pages). | ||
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| 588 | 0 | |a Print version record. | |
| 520 | |a THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers. | ||
| 505 | 0 | 0 | |g Ch. 1. |t What is conflict resolution -- |g Ch. 2. |t Perfect phrases for resolving conflict with your boss -- |g Ch. 3. |t Perfect phrases for conflict with peers -- |g Ch. 4. |t Perfect phrases for conflict with employees -- |g Ch. 5. |t Perfect phrases for conflict with customers and vendors -- |g Ch. 6. |t Perfect phrases for conflict with difficult personalities. |
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Communication in management. | |
| 650 | 0 | |a Interpersonal conflict. | |
| 650 | 0 | |a Conflict management. | |
| 650 | 6 | |a Communication en gestion. | |
| 650 | 6 | |a Conflit interpersonnel. | |
| 650 | 6 | |a Gestion des conflits. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Workplace Culture. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Corporate Governance. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Leadership. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Development. |2 bisacsh | |
| 650 | 7 | |a Communication in management. |2 fast |0 (OCoLC)fst00870174 | |
| 650 | 7 | |a Conflict management. |2 fast |0 (OCoLC)fst00874778 | |
| 650 | 7 | |a Interpersonal conflict. |2 fast |0 (OCoLC)fst00977374 | |
| 700 | 1 | |a Gerschel, Antoine. | |
| 776 | 0 | 8 | |i Print version: |a Polsky, Lawrence. |t Perfect phrases for conflict resolution. |d New York : McGraw-Hill, ©2011 |z 9780071756167 |w (DLC) 2011007335 |w (OCoLC)659755223 |
| 830 | 0 | |a Perfect phrases series. | |
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