Resolving conflicts at work : ten strategies for everyone on the job /

"The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions i...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Cloke, Ken, 1941-
Otros Autores: Goldsmith, Joan
Formato: Electrónico eBook
Idioma:Inglés
Publicado: San Francisco : Jossey-Bass, ©2011.
Edición:3rd ed.
Temas:
Conflict management.
Interpersonal relations.
Personnel management > Psychological aspects.
Psychology, Industrial.
Psychology, Industrial
Gestion des conflits.
Personnel > Direction > Aspect psychologique.
Psychologie du travail.
BUSINESS & ECONOMICS > Motivational.
BUSINESS & ECONOMICS > Mentoring & Coaching.
Conflict management
Interpersonal relations
Personnel management > Psychological aspects
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Understand the culture and dynamics of conflict
  • Listen empathetically and responsively
  • Search beneath the surface for hidden meanings
  • Acknowledge and reframe emotions
  • Separate what matters from what gets in the way
  • Solve problems paradoxically and creatively
  • Learn from difficult behaviors
  • Lead and coach for transformation
  • Explore resistance and negotiate collaboratively
  • Mediate and design systems for prevention.

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