Social network analysis in telecommunications /

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"A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowle...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Reis Pinheiro, Carlos Andre, 1940-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : Wiley, ©2011.
Colección:Wiley and SAS business series.
Temas:
Telecommunication > Customer services.
Social networks.
Customer relations > Technological innovations.
Social Support
Télécommunications > Service à la clientèle.
Réseaux sociaux.
BUSINESS & ECONOMICS > Strategic Planning.
BUSINESS & ECONOMICS > Industries > Media & Communications.
TECHNOLOGY & ENGINEERING > Telecommunications.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
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