|
|
|
|
| LEADER |
00000cam a2200000 a 4500 |
| 001 |
OR_ocn712599658 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr bn||||||abp |
| 007 |
cr bn||||||ada |
| 008 |
110412s2007 nyu o 000 0 eng d |
| 010 |
|
|
|a 2007014588
|
| 040 |
|
|
|a OCLCE
|b eng
|e pn
|c OCLCE
|d OCLCQ
|d OCLCF
|d OCLCQ
|d OCLCO
|d OCLCQ
|d INARC
|d VT2
|d OCLCQ
|d UMI
|d AU@
|d C6I
|d UAB
|d OCLCQ
|d OCLCO
|d LVT
|d OCLCO
|d OCLCQ
|
| 019 |
|
|
|a 906040654
|a 1036932464
|a 1103266700
|a 1105784567
|a 1127994431
|a 1129366387
|a 1153050396
|a 1302280310
|
| 020 |
|
|
|z 9780061228551
|
| 020 |
|
|
|z 0061228559
|
| 020 |
0 |
|
|z 9780061757884
|
| 035 |
|
|
|a (OCoLC)712599658
|z (OCoLC)906040654
|z (OCoLC)1036932464
|z (OCoLC)1103266700
|z (OCoLC)1105784567
|z (OCoLC)1127994431
|z (OCoLC)1129366387
|z (OCoLC)1153050396
|z (OCoLC)1302280310
|
| 037 |
|
|
|a CL0500000571
|b Safari Books Online
|
| 042 |
|
|
|a dlr
|
| 050 |
|
4 |
|a HF5415.5
|b .M166 2007
|
| 082 |
0 |
4 |
|a 658.8/12
|2 22
|
| 049 |
|
|
|a UAMI
|
| 100 |
1 |
|
|a Markert, Tom.
|
| 245 |
1 |
0 |
|a You can't win a fight with your client & 49 other rules for providing great service /
|c Tom Markert.
|
| 250 |
|
|
|a 1st ed.
|
| 260 |
|
|
|a New York :
|b Collins,
|c ©2007.
|
| 300 |
|
|
|a 1 online resource (ix, 118 pages)
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 505 |
0 |
|
|a Introduction -- Rule 1 : Know your products -- Rule 2 : Never bad-mouth competition -- Rule 3 : Understand revenue and profit targets -- Rule 4 : Know contract details -- Rule 5 : Take advantage of being the new guy -- Rule 6 : Know your client's objectives -- Rule 7 : Read the annual report -- Rule 8 : Establish key performance indicators -- Rule 9 : Offer a total solution -- Rule 10 : Be a client advocate -- Rule 11 : Deliver on your promise -- Rule 12 : Build relationships everywhere -- Rule 13 : Win over Frosty -- Rule 14 : Be Switzerland -- Rule 15 : Entertain clients -- Rule 16 : Work on-site -- Rule 17 : Go coach class -- Rule 18 : Get invited to meetings -- Rule 19 : Practice presentations -- Rule 20 : Communicate -- Rule 21 : Call with "no news" -- Rule 22 : Answer your phone -- Rule 23 : Give out your phone number -- Rule 24 : Stick to your allotted time -- Rule 25 : Respect your client -- Rule 26 : You can't win a fight with your client -- Rule 27 : Accept criticism -- Rule 28 : Speak the truth -- Rule 29 : Make the best out of bad situations -- Rule 30 : Never give up your company -- Rule 31 : Don't embarrass the client -- Rule 32 : Respect confidentiality -- Rule 33 : Learn whom you can trust -- Rule 34 : Educate your owner -- Rule 35 : Never say no -- Rule 36 : Find ways to make their lives easier -- Rule 37 : Make recommendations -- Rule 38 : Empower clients with self-sufficiency -- Rule 39 : Do the unexpected -- Rule 40 : Don't be afraid to sell -- Rule 41 : Learn from those who are doing it well -- Rule 42 : Know other key suppliers -- Rule 43 : Get sticky -- Rule 44 : Collect advanced intelligence -- Rule 45 : Ask for help when you need it -- Rule 46 : Roll up your sleeves -- Rule 47 : Showcase success -- Rule 48 : Keep the internal team updated -- Rule 49 : Go home when the job is done -- Rule 50 : Exude quiet confidence.
|
| 506 |
|
|
|3 Use copy
|f Restrictions unspecified
|2 star
|5 MiAaHDL
|
| 533 |
|
|
|a Electronic reproduction.
|b [Place of publication not identified] :
|c HathiTrust Digital Library,
|d 2011.
|5 MiAaHDL
|
| 538 |
|
|
|a Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
|u http://purl.oclc.org/DLF/benchrepro0212
|5 MiAaHDL
|
| 583 |
1 |
|
|a digitized
|c 2011
|h HathiTrust Digital Library
|l committed to preserve
|2 pda
|5 MiAaHDL
|
| 588 |
0 |
|
|a Print version record.
|
| 590 |
|
|
|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
|
0 |
|a Success in business.
|
| 650 |
|
6 |
|a Service à la clientèle.
|
| 650 |
|
6 |
|a Consommateurs
|x Satisfaction.
|
| 650 |
|
6 |
|a Succès dans les affaires.
|
| 650 |
|
7 |
|a Consumer satisfaction.
|2 fast
|0 (OCoLC)fst00876403
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 (OCoLC)fst00885533
|
| 650 |
|
7 |
|a Customer services.
|2 fast
|0 (OCoLC)fst00885545
|
| 650 |
|
7 |
|a Success in business.
|2 fast
|0 (OCoLC)fst01137062
|
| 776 |
0 |
8 |
|i Print version:
|a Markert, Tom.
|t You can't win a fight with your client & 49 other rules for providing great service.
|b 1st ed.
|d New York : Collins, ©2007
|w (DLC) 2007014588
|w (OCoLC)122974213
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780061757884/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 938 |
|
|
|a Internet Archive
|b INAR
|n youcantwinfightw00mark
|
| 994 |
|
|
|a 92
|b IZTAP
|
