The relationship edge : the key to strategic influence and selling success /

"Get a practical, actionable, three-step process to build and leverage important relationships Most people know instinctively how to build positive, long-lasting relationships with spouses, friends, and even co-workers-but few of us know how to consciously and systematically build and maintain...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Acuff, Jerry, 1949-
Otros Autores: Wood, Wally
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : Wiley, 2011.
Edición:3rd ed.
Temas:
Customer services.
Customer relations.
Success in business.
Service à la clientèle.
Succès dans les affaires.
BUSINESS & ECONOMICS > Mentoring & Coaching.
BUSINESS & ECONOMICS > Motivational.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • The Relationship Edge : The Key to Strategic Influence and Selling Success; Contents; Preface; Acknowledgments; Chapter 1 Relationships Are Everything; Chapter 2 Climb the Relationship Pyramid; Chapter 3 How to Build a Relationship; Chapter 4 Ask the Twenty Questions; Chapter 5 Ask the Questions Properly; Chapter 6 Probe for Small World Connections; Chapter 7 Build Relationships on Actions; Chapter 8 Map Your Key Relationships; Chapter 9 Hop from One Pyramid to Another; Chapter 10 Gain Respect Thirteen Ways; Chapter 11 Write Clear, Specific Goals.

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