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|a Microsoft dynamics CRM 2011 step by step /
|c Mike Snyder, Jim Steger, Brendan Landers.
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|a The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
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|i Print version:
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|t Microsoft Dynamics CRM 2011 step by step.
|d Redmond, Wash. : Microsoft Press, ©2011
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