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The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, lea...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Snyder, Mike, Steger, Jim (Autor), Landers, Brendan (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Redmond, Wash. : Microsoft Press, ©2011.
Colección:Step by step (Redmond, Wash.)
Temas:
Microsoft CRM > Handbooks, manuals, etc.
Microsoft CRM.
Customer relations > Data processing > Handbooks, manuals, etc.
Relationship marketing > Management > Data processing > Handbooks, manuals, etc.
Marketing relationnel > Gestion > Informatique > Guides, manuels, etc.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations > Data processing.
Handbooks and manuals.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
Descripción Física:1 online resource (xxvi, 417 pages) : illustrations.
ISBN:9780735660489
0735660484
9780735660267
0735660263

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