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Customer service training 101 /
From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
American Management Association,
©2011.
|
| Edición: | 2nd ed. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Evenson, Renee, |d 1951- | |
| 245 | 1 | 0 | |a Customer service training 101 / |c Renee Evenson. |
| 250 | |a 2nd ed. | ||
| 260 | |a New York : |b American Management Association, |c ©2011. | ||
| 300 | |a 1 online resource (vii, 230 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 347 | |a data file | ||
| 505 | 0 | |a Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services |x Training. | |
| 650 | 0 | |a Customer relations |x Training. | |
| 650 | 0 | |a Employees |x Training. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Training. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Mentoring & Coaching. |2 bisacsh | |
| 650 | 7 | |a Employees |x Training. |2 fast |0 (OCoLC)fst00909220 | |
| 776 | 0 | 8 | |i Print version: |a Evenson, Renee, 1951- |t Customer service training 101. |b 2nd ed. |d New York : American Management Association, ©2011 |z 9780814416419 |w (DLC) 2010020923 |w (OCoLC)624052360 |
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