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Customer service training 101 /

From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours.

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Evenson, Renee, 1951-
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	New York : American Management Association, ©2011.
Edición:	2nd ed.
Temas:	Customer services > Training. Customer relations > Training. Employees > Training. BUSINESS & ECONOMICS > Training. BUSINESS & ECONOMICS > Mentoring & Coaching.
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

Descripción
Sumario:	From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours.
Descripción Física:	1 online resource (vii, 230 pages)
ISBN:	9780814416426 081441642X