Building engaged team performance : align your processes and people to achieve game-changing business results /
Illustrated through real-life stories; this practical and insightful book provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. --
Clasificación: | Libro Electrónico |
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Autor principal: | |
Otros Autores: | |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
New York :
McGraw-Hill,
©2011.
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Temas: | |
Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Engaged team performance at a glance
- "As the pendulum swings"--a brief history of adventures in business
- From the outside in: understanding the customer experience
- Individual goals: what you measure is what you get
- Is it process or performance? Both!
- Changing process: the GPS story and the power of lean six sigma
- Power to the people: facilitation and the "cycle of change"
- The right performance metrics: effectiveness and efficiency
- Team goals
- The fluid organization of the future: making the transformation to ETP
- A few words about generations in the workforce: expectations, rewards
- The new age of collaboration: new paradigms in organization and competition
- Eight steps to deploying engaged team performance in your organization
- The role of senior leadership in enabling ETP
- Breakthrough: the future of engaged team performance.