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Building engaged team performance : align your processes and people to achieve game-changing business results /

Illustrated through real-life stories; this practical and insightful book provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. --

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Starbird, Dodd
Otros Autores: Cavanagh, Roland R.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, ©2011.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Engaged team performance at a glance
  • "As the pendulum swings"--a brief history of adventures in business
  • From the outside in: understanding the customer experience
  • Individual goals: what you measure is what you get
  • Is it process or performance? Both!
  • Changing process: the GPS story and the power of lean six sigma
  • Power to the people: facilitation and the "cycle of change"
  • The right performance metrics: effectiveness and efficiency
  • Team goals
  • The fluid organization of the future: making the transformation to ETP
  • A few words about generations in the workforce: expectations, rewards
  • The new age of collaboration: new paradigms in organization and competition
  • Eight steps to deploying engaged team performance in your organization
  • The role of senior leadership in enabling ETP
  • Breakthrough: the future of engaged team performance.