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|a Starbird, Dodd.
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|a Building engaged team performance :
|b align your processes and people to achieve game-changing business results /
|c Dodd Starbird and Roland Cavanagh.
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|a New York :
|b McGraw-Hill,
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|a Includes bibliographical references (pages 255-257) and index.
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|a Engaged team performance at a glance -- "As the pendulum swings"--a brief history of adventures in business -- From the outside in: understanding the customer experience -- Individual goals: what you measure is what you get -- Is it process or performance? Both! -- Changing process: the GPS story and the power of lean six sigma -- Power to the people: facilitation and the "cycle of change" -- The right performance metrics: effectiveness and efficiency -- Team goals -- The fluid organization of the future: making the transformation to ETP -- A few words about generations in the workforce: expectations, rewards -- The new age of collaboration: new paradigms in organization and competition -- Eight steps to deploying engaged team performance in your organization -- The role of senior leadership in enabling ETP -- Breakthrough: the future of engaged team performance.
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|a Print version record.
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|a Illustrated through real-life stories; this practical and insightful book provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. --
|c Edited summary from book.
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|a English.
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|a Teams in the workplace
|x Management.
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650 |
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|a Quality control
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650 |
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6 |
|a Équipes de travail
|x Gestion.
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6 |
|a Qualité
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|a BUSINESS & ECONOMICS
|x Workplace Culture.
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650 |
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650 |
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|a BUSINESS & ECONOMICS
|x Organizational Development.
|2 bisacsh
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650 |
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7 |
|a Quality control
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|a Teams in the workplace
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|a Cavanagh, Roland R.
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|i Print version:
|a Starbird, Dodd.
|t Building engaged team performance.
|d New York : McGraw-Hill, ©2011
|z 9780071742269
|w (DLC) 2010025357
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