Lead with your customer : transform culture and brand into world-class excellence /

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Jones, Mark David
Otros Autores: Kober, J. Jeff
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Alexandria, Va. : ASTD Press, ©2010.
Temas:
Leadership.
Customer services.
Corporate culture.
Success in business.
Leadership
Organizational Culture
Service à la clientèle.
Culture organisationnelle.
Succès dans les affaires.
BUSINESS & ECONOMICS > Leadership.
Corporate culture
Customer services
Success in business
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Your customer really is the key
  • Leading with your external and internal customers
  • Achieving proven leadership excellence
  • Using the world class excellence model to transform your business
  • Proclaiming the promise of your culture
  • Engaging employees for service excellence
  • Optimizing your workplace for team results
  • Harnessing the power of processes
  • Providing products that motivate your employees
  • Understanding the real price of passion
  • Communicating the promise of your brand
  • Turning your front line into your bottom line
  • Creating a workplace that strengthens customer service
  • Making an impact through processes
  • Delivering products and services they really want
  • Creating loyalty and profits with the right price
  • How service "netting" gets results
  • Service recovery that really works
  • Tips for leading implementation
  • Leading forward to world-class excellence.

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