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|a Jones, Mark David.
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|a Lead with your customer :
|b transform culture and brand into world-class excellence /
|c Mark David Jones, J. Jeff Kober ; foreword by Lee Cockerell.
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|a Alexandria, Va. :
|b ASTD Press,
|c ©2010.
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|a 1 online resource
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|a Includes bibliographical references and index.
|
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0 |
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|a Your customer really is the key -- Leading with your external and internal customers -- Achieving proven leadership excellence -- Using the world class excellence model to transform your business -- Proclaiming the promise of your culture -- Engaging employees for service excellence -- Optimizing your workplace for team results -- Harnessing the power of processes -- Providing products that motivate your employees -- Understanding the real price of passion -- Communicating the promise of your brand -- Turning your front line into your bottom line -- Creating a workplace that strengthens customer service -- Making an impact through processes -- Delivering products and services they really want -- Creating loyalty and profits with the right price -- How service "netting" gets results -- Service recovery that really works -- Tips for leading implementation -- Leading forward to world-class excellence.
|
| 590 |
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
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| 650 |
|
0 |
|a Leadership.
|
| 650 |
|
0 |
|a Customer services.
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| 650 |
|
0 |
|a Corporate culture.
|
| 650 |
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0 |
|a Success in business.
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| 650 |
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2 |
|a Leadership
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2 |
|a Organizational Culture
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6 |
|a Leadership.
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6 |
|a Service à la clientèle.
|
| 650 |
|
6 |
|a Culture organisationnelle.
|
| 650 |
|
6 |
|a Succès dans les affaires.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Leadership.
|2 bisacsh
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|a Corporate culture
|2 fast
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1 |
|
|a Kober, J. Jeff.
|
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0 |
8 |
|i Print version:
|a Jones, Mark David.
|t Lead with your customer.
|d Alexandria, Va. : ASTD Press, ©2010
|z 1562867156
|w (DLC) 2009940016
|w (OCoLC)471813620
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|z Texto completo (Requiere registro previo con correo institucional)
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