Becoming a successful manager : powerful tools for making a smooth transition to managing a team /
Presenting numerous exercises throughout; this book aims to help you; as a new manager; quickly assimilate some of the basic knowledge you must have and actions you must put into practice in order to succeed. --
Clasificación: | Libro Electrónico |
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Autor principal: | |
Otros Autores: | |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
New York :
McGraw-Hill,
©2010.
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Edición: | Completely updated 2nd ed. |
Temas: | |
Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- What is a professional manager
- Defining your role
- The staff mosaic : working together
- Understanding each person in your department
- Clarifying what you and your employees have in common
- Adopt positive and productive attitudes
- Perpetuating a problem-solving culture
- Listening--really listen and you'll hear more than words
- Mastering the art of asking questions
- Eliminating weeds from your departmental garden
- Giving the gift of constructive criticism
- Hiring the right people
- Conducting meaningful performance reviews
- Delegating effectively and empowering employees to take risks
- Mastering productive meetings is as easy as PIE
- Resolving conflicts
- Handling harassment
- Moving forward.