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Becoming a successful manager : powerful tools for making a smooth transition to managing a team /

Presenting numerous exercises throughout; this book aims to help you; as a new manager; quickly assimilate some of the basic knowledge you must have and actions you must put into practice in order to succeed. --

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Parkinson, J. Robert (John Robert)
Otros Autores: Grossman, Jack H.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, ©2010.
Edición:Completely updated 2nd ed.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • What is a professional manager
  • Defining your role
  • The staff mosaic : working together
  • Understanding each person in your department
  • Clarifying what you and your employees have in common
  • Adopt positive and productive attitudes
  • Perpetuating a problem-solving culture
  • Listening--really listen and you'll hear more than words
  • Mastering the art of asking questions
  • Eliminating weeds from your departmental garden
  • Giving the gift of constructive criticism
  • Hiring the right people
  • Conducting meaningful performance reviews
  • Delegating effectively and empowering employees to take risks
  • Mastering productive meetings is as easy as PIE
  • Resolving conflicts
  • Handling harassment
  • Moving forward.