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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /

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The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autores principales:	Inghilleri, Leonardo (Autor), Solomon, Micah (Autor)
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	New York : AMACOM American Management Association, [2010]
Temas:	Customer services. Consumer satisfaction. Customer loyalty. Service à la clientèle. Consommateurs > Satisfaction. Consommateurs > Fidélité. BUSINESS & ECONOMICS > Customer Relations.
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

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