Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /

Mostrar otras versiones (1)

The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Inghilleri, Leonardo (Autor), Solomon, Micah (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM American Management Association, [2010]
Temas:
Customer services.
Consumer satisfaction.
Customer loyalty.
Service à la clientèle.
Consommateurs > Satisfaction.
Consommateurs > Fidélité.
BUSINESS & ECONOMICS > Customer Relations.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.
Descripción Física:1 online resource
Bibliografía:Includes bibliographical references and index.
ISBN:9780814415399
0814415393
1282524488
9781282524484
9786612524486
6612524480

Ejemplares similares