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The manager's pocket guide to dealing with conflict /

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent co...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hart, Lois Borland
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Amherst, Mass. : HRD Press, ©1999.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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245 1 4 |a The manager's pocket guide to dealing with conflict /  |c by Lois B. Hart. 
246 3 0 |a Dealing with conflict 
260 |a Amherst, Mass. :  |b HRD Press,  |c ©1999. 
300 |a 1 online resource (iv, 114 pages) :  |b illustrations 
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504 |a Includes bibliographical references (pages 105-107) and index. 
505 0 |a Cover -- TOC36;Table of Contents -- Preface -- CH36;146; Because you39;re human44; you39;ll have conflicts -- CH36;246; Naming your conflicts -- CH36;346; How do you react to conflicts63; -- CH36;446; What causes conflicts63; -- CH36;546; You can prevent some conflicts33; -- CH36;646; More ways to resolve your conflicts -- CH36;746; Learning from your conflicts -- Bibliography of resources on conflicts -- IDX36;Index -- About the author -- Last Page. 
520 |a Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity. 
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650 0 |a Interpersonal conflict. 
650 0 |a Conflict management. 
650 0 |a Conflict (Psychology) 
650 2 |a Conflict, Psychological 
650 6 |a Conflit interpersonnel. 
650 6 |a Gestion des conflits. 
650 6 |a Conflit (Psychologie) 
650 7 |a BUSINESS & ECONOMICS  |x Leadership.  |2 bisacsh 
650 7 |a SOCIAL SCIENCE  |x Violence in Society.  |2 bisacsh 
650 7 |a Conflict management  |2 fast 
650 7 |a Conflict (Psychology)  |2 fast 
650 7 |a Interpersonal conflict  |2 fast 
655 4 |a Electronic book. 
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