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Leading at a higher level : Blanchard on leadership and creating high performing organizations /
"In Leading at a Higher Level, Ken Blanchard and his colleagues have brought together everything they've learned about world-class leadership. He teaches readers to create targets and visions based on the "triple bottom line"; and shows them how to make sure people know who they...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Upper Saddle River, N.J. :
Pearson/Prentice Hall,
©2007.
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| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
| Sumario: | "In Leading at a Higher Level, Ken Blanchard and his colleagues have brought together everything they've learned about world-class leadership. He teaches readers to create targets and visions based on the "triple bottom line"; and shows them how to make sure people know who they are, where they're going, and what will guide the journey. Blanchard then turns to the customer, extending his breakthrough work on delivering legendary service, creating "raving fans," and developing a true "customer mania." Next, he presents the definitive discussion of his renowned Situational Leadership® techniques for leading one's self, individuals, teams, and entire organizations. Finally, he helps readers discover the personal "leadership point of view" all truly great leaders possess ... and shows how to apply it throughout their entire lives."--Publisher's website |
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| Descripción Física: | 1 online resource (xxiv, 359 pages) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 0768668883 9780768668889 0768671051 9780768671056 0132347725 9780132347723 9781281074591 1281074594 |