Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Stanton, Anne A.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Indianapolis, Ind. : Sams, ©2010.
Colección:Sams teach yourself in 24 hours series.
Temas:
Microsoft CRM.
Microsoft CRM
Customer relations > Data processing.
Relationship marketing.
Management information systems.
Marketing relationnel.
Systèmes d'information de gestion.
Customer relations > Data processing
Management information systems
Relationship marketing
Commerce.
Business & Economics.
Marketing & Sales.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • What is Microsoft Dynamics CRM?
  • The basics : the CRM functionality vocabulary
  • The business roadmap
  • Infrastructure choices
  • Security
  • Managing leads
  • The account in more detail
  • The sales funnel
  • Marketing campaigns
  • Entering data as a salesperson
  • Configuring your interaction with Microsoft Dynamics CRM
  • Contacts and activity capture
  • Emailing from Microsoft Dynamics CRM
  • World mail merge
  • Outlook integration
  • Workflow : creating simple workflow
  • Support management
  • Contracts, cases, tickets, and capturing time
  • Scheduling
  • Utilizing the power of Microsoft Excel with CRM data
  • Reporting
  • Integration to the other applications
  • Microsoft Dynamics CRM utilities you can add
  • Microsoft Dynamics CRM as a development framework.

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