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|a Teach yourself Microsoft Dynamics CRM 4 in 24 hours
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|a What is Microsoft Dynamics CRM? -- The basics : the CRM functionality vocabulary -- The business roadmap -- Infrastructure choices -- Security -- Managing leads -- The account in more detail -- The sales funnel -- Marketing campaigns -- Entering data as a salesperson -- Configuring your interaction with Microsoft Dynamics CRM -- Contacts and activity capture -- Emailing from Microsoft Dynamics CRM -- World mail merge -- Outlook integration -- Workflow : creating simple workflow -- Support management -- Contracts, cases, tickets, and capturing time -- Scheduling -- Utilizing the power of Microsoft Excel with CRM data -- Reporting -- Integration to the other applications -- Microsoft Dynamics CRM utilities you can add -- Microsoft Dynamics CRM as a development framework.
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|i Print version: Stanton, Anne A.
|t Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours.
|d Indianapolis, Ind. : Sams, ©2010
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