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Getting to resolution : turning conflict into collaboration /
This thoroughly revised and updated work offers new principles and new tools to show how to get to real, lasting resolution of personal, business, organizational, or community conflict.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
San Francisco, CA :
Berrett-Koehler Publishers,
©2009.
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| Edición: | 2nd ed. |
| Colección: | BK business book.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Resolution : getting beyond conflict, compromise, and settlement
- ROI and the costs of conflict : pay now or pay later
- Two brothers : their story of resolution
- The craft of resolution : a road map for resolving conflict
- Principle 1 : believing in abundance
- Principle 2 : creating partnership
- Principle 3 : being creative
- Principle 4 : fostering sustainable collaboration
- Principle 5 : becoming open
- Principle 6 : forming long-term collaborations
- Principle 7 : relying on feelings and intuition
- Principle 8 : disclosing information and feelings
- Principle 9 : learning throughout the resolution process
- Principle 10 : becoming responseable
- Step 1 : your attitude of resolution
- Step 2 : stories : telling and listening
- Step 3 : listening for a vision of resolution
- Step 4 : getting current and complete
- Step 5 : reaching agreement in principle
- Step 6 : crafting the new agreement
- Step 7 : resolution
- Applying the principles : the craft of resolution
- Benefits and utility : the cycle of resolution
- Using the power of the legal system
- Choosing a professional : the resolutionary
- Building a culture of agreement and resolution.