The business of IT : how to improve service and lower costs /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ryan, Robert
Otros Autores: Raducha-Grace, Tim
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Upper Saddle River, N.J : IBM Press, ©2010.
Temas:
High technology industries > Management.
Success in business.
Industries de pointe > Gestion.
Succès dans les affaires.
High technology industries > Management
Success in business
Informationstechnische Industrie
Management
Management.
Management Styles & Communication.
Business & Economics.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Improve service and lower costs
  • Adopting standardized processes : ITIL V3
  • ITIL V3 service lifecycle : improving business performance
  • IT financial management : the business of it
  • IT business cases : realizing IT value
  • IT performance management : defining success
  • IT alignment to the business : enabling customer outcomes
  • Success stories : improve service and lower costs
  • Going forward.

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