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Crowdsourcing customer service : how may we help we? /
This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats. How your customers can help you deliver higher-quality, lower-cost customer service! Every day, hundred...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Upper Saddle River, N.J.] :
[FTPress Delivers],
[©2010]
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| Colección: | FTPress Delivers elements.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 003 | OCoLC | ||
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| 019 | |a 1019680600 | ||
| 020 | |a 9780137082827 |q (electronic bk.) | ||
| 020 | |a 0137082827 |q (electronic bk.) | ||
| 020 | |a 9780137082841 |q (electronic bk.) | ||
| 020 | |a 0137082843 | ||
| 020 | |z 9780137080519 | ||
| 029 | 1 | |a CHBIS |b 006151228 | |
| 035 | |a (OCoLC)560651106 |z (OCoLC)1019680600 | ||
| 037 | |a CL0500000060 |b Safari Books Online | ||
| 050 | 4 | |a HD69.S8 |b L53cr6 2010 | |
| 072 | 7 | |a BUS |x 082000 |2 bisacsh | |
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| 049 | |a UAMI | ||
| 100 | 1 | |a Libert, Barry. | |
| 245 | 1 | 0 | |a Crowdsourcing customer service : |b how may we help we? / |c Barry Libert, Jon Spector ; foreword by Don Tapscott. |
| 260 | |a [Upper Saddle River, N.J.] : |b [FTPress Delivers], |c [©2010] | ||
| 300 | |a 1 online resource ([7] pages). | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a FTPress Delivers elements | |
| 500 | |a Cover title. | ||
| 500 | |a Imprint from cover p. [3]. | ||
| 500 | |a Excerpted from: We are smarter than me, by Barry Libert and Jon Spector. Cf. resource description page (viewed March 4, 2010). | ||
| 520 | |a This Element is an excerpt from We Are Smarter Than Me: How to Unleash the Power of Crowds in Your Business (9780132244794) by Barry Libert and Jon Spector. Available in print and digital formats. How your customers can help you deliver higher-quality, lower-cost customer service! Every day, hundreds of online Cookshack customers sign onto its forums to ask and answer questions about its barbecue sauce, ovens, and cooking techniques. Companies like Cookshack save money by freeing customer-service personnel for other work, while also building a cohesive, loyal community of repeat customers who can be tapped for other purposes-say, to test new products. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Strategic alliances (Business) | |
| 650 | 0 | |a Social participation |x Economic aspects. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Marketing research. | |
| 650 | 6 | |a Alliances stratégiques (Affaires) | |
| 650 | 6 | |a Participation sociale |x Aspect économique. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Marketing |x Recherche. | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Customer relations. |2 fast |0 (OCoLC)fst00885533 | |
| 650 | 7 | |a Customer services. |2 fast |0 (OCoLC)fst00885545 | |
| 650 | 7 | |a Marketing research. |2 fast |0 (OCoLC)fst01010284 | |
| 650 | 7 | |a Strategic alliances (Business) |2 fast |0 (OCoLC)fst01134349 | |
| 700 | 1 | |a Spector, Jon, |d 1956- | |
| 700 | 1 | |a Libert, Barry. |t We are smarter than me. | |
| 700 | 1 | |a Spector, Jon, |d 1956- |t We are smarter than me. | |
| 830 | 0 | |a FTPress Delivers elements. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780137082841/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a EBSCOhost |b EBSC |n 1598962 | ||
| 994 | |a 92 |b IZTAP | ||