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The Starbucks experience : 5 principles for turning ordinary into extraordinary /
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill,
©2007.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Michelli, Joseph A., |d 1960- | |
| 245 | 1 | 4 | |a The Starbucks experience : |b 5 principles for turning ordinary into extraordinary / |c Joseph A. Michelli. |
| 260 | |a New York : |b McGraw-Hill, |c ©2007. | ||
| 300 | |a 1 online resource (xiv, 208 pages) | ||
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| 520 | 1 | |a "The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket | |
| 504 | |a Includes bibliographical references (pages 183-193) and index. | ||
| 505 | 0 | |a Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word. | |
| 588 | 0 | |a Print version record. | |
| 546 | |a English. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 610 | 2 | 0 | |a Starbucks Coffee Company. |
| 610 | 2 | 7 | |a Starbucks Coffee Company |2 fast |
| 650 | 0 | |a Success in business |v Handbooks, manuals, etc. | |
| 650 | 6 | |a Succès dans les affaires |v Guides, manuels, etc. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a Success in business |2 fast | |
| 655 | 7 | |a Handbooks and manuals |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Michelli, Joseph A., 1960- |t Starbucks experience. |d New York : McGraw-Hill, ©2007 |z 9780071477840 |w (DLC) 2006016788 |w (OCoLC)70167481 |
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