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Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred /
Everybody loves Five Star Service. It's the surest way to a more successful career for you and greater success for your organization. What's more, it's not half as difficult or time consuming to achieve as you might think! Neither does it have to cost a fortune. There's a common...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Harlow, England ; New York :
Pearson/Prentice Hall Business,
2006.
|
| Colección: | Books that make you better.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 049 | |a UAMI | ||
| 100 | 1 | |a Heppell, Michael. | |
| 245 | 1 | 0 | |a Five star service, one star budget : |b how to create magic moments for your customers that get you noticed, remembered and referred / |c Michael Heppell. |
| 260 | |a Harlow, England ; |a New York : |b Pearson/Prentice Hall Business, |c 2006. | ||
| 300 | |a 1 online resource (ix, 128 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file | ||
| 490 | 1 | |a Books that make you better | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Everybody loves Five Star Service. It's the surest way to a more successful career for you and greater success for your organization. What's more, it's not half as difficult or time consuming to achieve as you might think! Neither does it have to cost a fortune. There's a common misconception that Five Star Service carries a hefty price tag - this is simply not true! Many of the essential components of Five Star Service cost little or nothing to achieve. In this simple but hugely powerful little book, bestselling author Michael Heppell shows you exactly how to deliver Five Star Service, as an individual and as an organization, and at very low cost. This book is for if you'd like to: make your customers (and your colleagues) happier, more often deliver remarkable results that will fast track your career win more customers without spending a fortune get repeat orders and referrals from everyone you encounter Are you ready to shine? | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 2 | |a Consumer Behavior | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 7 | |a Consumer satisfaction. |2 fast |0 (OCoLC)fst00876403 | |
| 650 | 7 | |a Customer services |x Management. |2 fast |0 (OCoLC)fst00885552 | |
| 650 | 7 | |a Kundenmanagement |2 gnd | |
| 650 | 7 | |a Verbraucherzufriedenheit |2 gnd | |
| 776 | 0 | 8 | |i Print version: |a Heppell, Michael. |t Five star service, one star budget. |d Harlow, England ; New York : Pearson/Prentice Hall Business, 2006 |z 9780273707929 |w (DLC) 2006044767 |w (OCoLC)65065550 |
| 830 | 0 | |a Books that make you better. | |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780131370036/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH37533867 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n 115697 | ||
| 938 | |a Internet Archive |b INAR |n fivestarserviceo0000hepp | ||
| 994 | |a 92 |b IZTAP | ||