Service management for dummies /

Manage your business from a services perspective. What if technology was designed to serve the business -- every time? That's service management! Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physi...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Hurwitz, Judith
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, NJ : Chichester : Wiley Pub. ; John Wiley [distributor], ©2009.
Colección:--For dummies.
Temas:
Information technology > Management.
Business enterprises > Computer networks.
Technologie de l'information > Gestion.
Entreprises > Réseaux d'ordinateurs.
COMPUTERS > Management Information Systems.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Service Management for Dummies; About the Authors; Dedication; Authors' Acknowledgments; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; How This Book Is Organized; Part I: Introducing Service Management; Part II: Getting the Foundation in Place; Part III: Service Management Technical Foundation; Part IV: Nitty-Gritty Service Management; Part V: Real Life with Service Management; Part VI: The Part of Tens; Icons Used in This Book; Where to Go from Here; Part I: Introducing Service Management; Chapter 1: Understanding Service Management.

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