How to tell anyone anything : breakthrough techniques for handling difficult conversations at work /

No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Gallagher, Richard S.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : American Management Association, ©2009.
Temas:
Business communication.
Interpersonal communication.
Conflict management.
Conversation.
Communication dans l'entreprise.
Communication interpersonnelle.
Gestion des conflits.
BUSINESS & ECONOMICS > Business Communication > General.
Business communication
Conflict management
Conversation
Interpersonal communication
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Acknowledgments; Introduction: A New Way of Looking at Dialogue; Section I: The Basics; Section II: The CANDID Approach in Detail; Section III: The Advanced Course; Section IV: Putting It into Practice; Epilogue: Summing It All Up; Appendix A: The Painless Conversation Worksheet; Appendix B: Strength-Based Psychology: The Basis of Painless Communication; Index; About the Author.

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