Managing quality /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Dale, B. G., Wiele, Anthony van der, Iwaarden, Jos van
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Malden, Mass. : Blackwell Pub., 2007.
Edición:5th ed.
Temas:
Engineering > Management.
Total quality management.
Total Quality Management
Ingénierie > Gestion.
Qualité totale.
Engineering > Management
Total quality management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • pt. 1. The Development, Introduction and Sustaining of Total Quality Management (TQM)
  • Ch. 1. TQM: An Overview / B.G. Dale, A. van der Wiele and J.D. van Iwaarden
  • Ch. 2. The Role of Management in TQM / B.G. Dale, A. van der Wiele and J.D. van Iwaarden
  • Ch. 3. The Received Wisdom on TQM / B.G. Dale, A. van der Wiele and J.D. van Iwaarden
  • Ch. 4. The Introduction of TQM / B.G. Dale, A. van der Wiele and J.D. van Iwaarden
  • Ch. 5. A Framework for the Introduction of TQM / B.G. Dale, A. van der Wiele and J.D. van Iwaarden
  • Ch. 6. Levels of TQM Adoption / B.G. Dale and D.M. Lascelles
  • Ch. 7. Sustaining TQM / B.G. Dale
  • pt. 2. The Business Context of TQM
  • Ch. 8. Policy Deployment / R.G. Lee and B.G. Dale
  • Ch. 9. Quality Costing / B.G. Dale
  • Ch. 10. Managing People / A. Wilkinson and A. Brown
  • Ch. 11. Managing Service Quality / B.R. Lewis
  • Ch. 12. Supplier Development / B.G. Dale and B. Burnes
  • pt. 3. Quality Management Systems, Tools and Techniques
  • Ch. 13. Quality Management Systems / B.G. Dale
  • Ch. 14. Integrated Management Systems / G. Wilkinson and B.G. Dale
  • Ch. 15. Tools and Techniques: An Overview / B.G. Dale
  • Ch. 16. Quality Function Deployment / I. Ferguson and B.G. Dale
  • Ch. 17. Design of Experiments / I. Ferguson and B.G. Dale
  • Ch. 18. Failure Mode and Effects Analysis / J.R. Aldridge and B.G. Dale
  • Ch. 19. Statistical Process Control / B.G. Dale and P. Shaw
  • Ch. 20. Six Sigma / A. van der Wiele, J.D. van Iwaarden, B.G. Dale and A.R.T. Williams
  • Ch. 21. Benchmarking / R. Love and B.G. Dale
  • Ch. 22. Business Process Re-engineering / J. Macdonald and B.G. Dale
  • Ch. 23. Teams and Teamwork / B.G. Dale, A. van der Wiele and J.D. van Iwaarden
  • Ch. 24. Self-Assessment, Models and Quality Awards / B.G. Dale, A. van der Wiele and J.D. van Iwaarden
  • Ch. 25. Improvement Approaches / A. van der Wiele, J.D. van Iwaarden, B.G. Dale and A.R.T. Williams
  • pt. 4. TQM through Continuous Improvement
  • Ch. 26. Managing Quality: New Challenges / J.D. van Iwaarden, A. van der Wiele, B.G. Dale and A.R.T. Williams
  • Ch. 27. Managing Quality: Epilogue / B.G. Dale, A. van der Wiele and J.D. van Iwaarden.

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