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The art and science of communication : tools for effective communication in the workplace /

"The Art and Science of Communication introduces you to a new way of understanding and using communication in the workplace to achieve better results and greater professional success." "Communication specialist P.S. Perkins uses her exclusive Communication Staircase Model to bring tog...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Perkins, P. S. (Pamela S.), 1959-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : John Wiley & Sons, ©2008.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

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100 1 |a Perkins, P. S.  |q (Pamela S.),  |d 1959- 
245 1 4 |a The art and science of communication :  |b tools for effective communication in the workplace /  |c P.S. Perkins. 
260 |a Hoboken, N.J. :  |b John Wiley & Sons,  |c ©2008. 
300 |a 1 online resource (xxiii, 198 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
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500 |a Title from resource description page (viewed May 28, 2009). 
500 |a Includes index. 
505 0 |a Step one: Intrapersonal communication -- Self-sabotage or self-fulfillment? -- Discipline of the mind -- Dive into your life! -- Where did that thought come from? -- Creating our self-image at work -- Growing up "different" -- Writing a new script -- Taking ownership -- Jill's day -- Waking up to your day! -- Conquering the first step -- First things first! -- Step two: Nonverbal communication -- The functions of nonverbal communication -- Your professional appearance -- Your professional voice -- Actions do speak louder than words! -- It's about time! -- Keep your distance! -- Sometimes when we touch -- Do you smell something? -- Step three: Interpersonal communication -- Five keys to positive, healthy work relationships -- Interpersonal conflict -- Supportive versus defensive communication -- Step four: Small-group/organizational communication -- To group or not to group ... that is the question -- Jill's day -- I versus we: the cultural paradox -- Co-opetition model of advancement -- Making room for the group reality -- Leadership communication -- Constructive conflict -- The communication climate -- Small-group membership and facilitation -- Step five: Public communication -- The common denominator -- Moving beyond the fear! -- Communication apprehension -- Confidence and composure -- Your language -- Don't make excuses -- Your public presentational style -- You and your audience -- The art of impromptu/conversational speaking -- Step six: Mass communication -- Influencing the masses -- Persuasion is about perspective -- Are you a walking billboard? -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one, two, three -- Persuasive messages and you -- Step seven: Intercultural communication -- We can all get along! -- What makes us unique -- We are all prejudiced! -- Understanding perception -- Culture and values that impact the workplace -- Nonverbal communication is culturally bound -- Global community -- Diversity and the workplace -- The "other" in the workplace -- Jill's day -- Inclusion in the workplace -- Becoming a cross-cultural bridge through cultural competency -- Epilogue: New beginnings. 
588 0 |a Print version record. 
520 1 |a "The Art and Science of Communication introduces you to a new way of understanding and using communication in the workplace to achieve better results and greater professional success." "Communication specialist P.S. Perkins uses her exclusive Communication Staircase Model to bring together the seven arenas of communication that everyone engages in on a daily basis - intrapersonal, nonverbal, interpersonal, group, public, mass, and intercultural communications. Using this model, as well as practical techniques, analogies, and formulas, Perkins teaches you how to become a more effective communicator in any setting, circumstance, or situation." "Perkins merges the science of communication with practical, everyday communication occurrences within the workplace in an understandable, useful, and inspiring way. You'll master effective communication practices that achieve real results-the results you want. The Art and Science of Communication holds the ultimate key to true success. This is a guide for anyone who wants to master the art and science of communication for a more passionate, positive, and successful life."--Jacket 
506 |3 Use copy  |f Restrictions unspecified  |2 star  |5 MiAaHDL 
533 |a Electronic reproduction.  |b [Place of publication not identified] :  |c HathiTrust Digital Library,  |d 2011.  |5 MiAaHDL 
538 |a Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.  |u http://purl.oclc.org/DLF/benchrepro0212  |5 MiAaHDL 
583 1 |a digitized  |c 2011  |h HathiTrust Digital Library  |l committed to preserve  |2 pda  |5 MiAaHDL 
542 |f Copyright © John Wiley and Sons  |g 2008 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
650 0 |a Business communication. 
650 0 |a Interpersonal communication. 
650 0 |a Persuasion (Rhetoric) 
650 6 |a Communication dans l'entreprise. 
650 6 |a Communication interpersonnelle. 
650 7 |a Business communication.  |2 blmlsh 
650 7 |a Interpersonal communication.  |2 blmlsh 
650 7 |a Persuasion (Rhetoric)  |2 blmlsh 
650 7 |a Business communication.  |2 fast  |0 (OCoLC)fst00842419 
650 7 |a Interpersonal communication.  |2 fast  |0 (OCoLC)fst00977344 
650 7 |a Persuasion (Rhetoric)  |2 fast  |0 (OCoLC)fst01058895 
776 0 8 |i Print version:  |a Perkins, P.S. (Pamela S.), 1959-  |t Art and science of communication.  |d Hoboken, N.J. : John Wiley & Sons, ©2008  |z 9780470247594  |w (DLC) 2008001378  |w (OCoLC)182733872 
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