Dealing with people you can't stand : how to bring out the best in people at their worst /

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Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brinkman, Rick
Otros Autores: Kirschner, Rick
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, ©2002.
Edición:Rev. and updated ed.
Temas:
Interpersonal relations.
Interpersonal communication.
Psychology, Industrial.
Interpersonal Relations
Psychology, Industrial
Communication interpersonnelle.
Psychologie du travail.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • The 10 most unwanted list
  • The lens of understanding
  • The road to Hell is paved with good intentions
  • From conflict to cooperation
  • Listen to understand
  • Reach a deeper understanding
  • Speak to be understood
  • Get what you project and expect
  • The tank
  • The sniper
  • The know-it-all
  • The think-they-know-it-all
  • The grenade
  • The yes person
  • The maybe person
  • The nothing person
  • The no person
  • The whiner
  • What if people can't stand you?
  • Communication and the challenge of technology
  • The eight ounces of prevention in phone communication
  • The eight ounces of prevention in e-mail communication.

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