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Dealing with people you can't stand : how to bring out the best in people at their worst /

Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brinkman, Rick
Otros Autores: Kirschner, Rick
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, ©2002.
Edición:Rev. and updated ed.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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245 1 0 |a Dealing with people you can't stand :  |b how to bring out the best in people at their worst /  |c Rick Brinkman, Rick Kirschner. 
250 |a Rev. and updated ed. 
260 |a New York :  |b McGraw-Hill,  |c ©2002. 
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505 0 |a The 10 most unwanted list -- The lens of understanding -- The road to Hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The no person -- The whiner -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication. 
520 |a Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
650 0 |a Interpersonal relations. 
650 0 |a Interpersonal communication. 
650 0 |a Psychology, Industrial. 
650 2 |a Interpersonal Relations 
650 2 |a Psychology, Industrial 
650 6 |a Communication interpersonnelle. 
650 6 |a Psychologie du travail. 
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650 7 |a Interpersonal communication.  |2 blmlsh 
650 7 |a Psychology, Industrial.  |2 blmlsh 
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650 7 |a Interpersonal relations.  |2 fast  |0 (OCoLC)fst00977397 
650 7 |a Psychology, Industrial.  |2 fast  |0 (OCoLC)fst01081592 
700 1 |a Kirschner, Rick. 
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