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Moderating usability tests : principles and practices for interacting /
Many aspects of usability testing have been thoroughly studied and documented. This isn't true, however, of the details of interacting with the test participants who provide the critical usability data. This omission has meant that there have been no training materials and no principles from wh...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam ; Boston :
Morgan Kaufmann/Elsevier,
©2008.
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| Colección: | Morgan Kaufmann series in interactive technologies.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- Chapter 1: Introduction
- Introduction to the problem
- Goals of the book and videos
- A brief history of usability testing practice
- Part I: The rules of interaction
- Chapter 2: Your roles as administrator
- The gracious host
- The objective observer
- The tradeoffs between them
- Chapter 3: The Golden Rules
- Part 1: the Five Core Rules
- 1. The goals of the test and your relationship with developers determine why and when to interact
- 2. Respect the participants? rights
- 3. You have a responsibility to future users
- 4. The participants are the experts; you are in charge
- 5. Being?real? is being professional
- Chapter 4: The Golden Rules
- Part 2: Five Additional Rules
- 6. Let the participants speak
- 7. Your intuition can hurt and help you
- 8. Be unbiased
- 9. Don?t give away information inadvertently
- 10. Watch yourself to keep sharp
- Part II: Moderating the test session
- Chapter 5: First contact? Setting the tone
- Pre-test instructions
- Informed consent
- Chapter 6: Interacting During the Session
- Keeping the participant talking
- How much to interact
- Providing encouragement
- Dealing with stress
- Deciding when to give assistance
- How to move the participant along
- Chapter 7: Post-task activities
- What to do first
- Taking advantage of their knowledge
- Presenting ratings and questionnaires
- Making a good last impression
- Part III: Special topics
- Chapter 8: Interacting in a remote testing session
- Preparing for the session
- Getting the session started
- Interacting when you can?t see the participant
- Chapter 9: In the Room vs. Out of the Room
- Advantages and disadvantages of being in the room
- Advantages and disadvantages of being out of the room
- Chapter 10: Summing Up
- Where do we go from here?
- Advice for novice administrators.