Working with difficult people /

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Extensively updated, a must-have guide to handling the most challenging coworkers.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lundin, William, 1923-
Otros Autores: Lundin, Kathleen, 1935-, Dobson, Michael Singer
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, ©2009.
Edición:2nd ed.
Colección:WorkSmart series.
Temas:
Conflict management > Case studies.
Interpersonal relations > Case studies.
Interpersonal conflict > Case studies.
Gestion des conflits > Études de cas.
Conflit interpersonnel > Études de cas.
BUSINESS & ECONOMICS > Motivational.
BUSINESS & ECONOMICS > Mentoring & Coaching.
Conflict management
Interpersonal conflict
Interpersonal relations
Case studies
Case studies.
Études de cas.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • How difficult are you?
  • Stop, look, and listen
  • Maximizing your power
  • It's not (always) personal, it's (often) business
  • Planning your strategy
  • Working with difficult superiors
  • Working with difficult subordinates
  • Corporate culture and difficult people
  • Mean and angry
  • Suspicious
  • Pessimists
  • Cynics
  • Shy and quiet
  • How do I love me?
  • Extreme competitiveness
  • Overcontrolling
  • It takes two to make a toady
  • Lessons: handling all kinds of difficult people.

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