Relationship and resource management in operations /

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Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to instil cultures in the...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Loader, David
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oxford : Butterworth-Heinemann, 2002.
Colección:Operations management series (Securities Institute)
Temas:
Resource allocation.
Service industries > Management.
Customer relations > Management.
Affectation des ressources.
Services (Industrie) > Gestion.
Customer relations > Management
Resource allocation
Service industries > Management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Front Cover; Relationship and Resource Management in Operations; Copyright Page; Contents; Preface; Chapter 1. Understanding the business
  • the role of Operations; Chapter 2. Operations relationships in the organization; Chapter 3. Operations relationships outside the organization; Chapter 4. The Operations team
  • managing systems and people; Chapter 5. Client services; Chapter 6. The relationship with regulation; Chapter 7. Compliance and audit; Chapter 8. The impact of change; Glossary; Index

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