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101 ways to build better relationships with your customers /
Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers Building better customer relationships is not just something that would be nice to do - it is something you must do if you expect to be successful in bu...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amherst, Mass. :
HRD Press,
©2007.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Garber, Peter R. | |
| 245 | 1 | 0 | |a 101 ways to build better relationships with your customers / |c Peter R. Garber. |
| 246 | 3 | |a One hundred one ways to build better relationships with your customers | |
| 260 | |a Amherst, Mass. : |b HRD Press, |c ©2007. | ||
| 300 | |a 1 online resource (vii, 158 pages) | ||
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| 505 | 0 | |a Table of Contents -- Introduction -- Part 1 -- Customer Expectations -- Part 2 -- Problem Solving Together -- Part 3 -- Communicating with the Customer -- Part 4 -- Understanding the Customer -- Part 5 -- Supporting the Customer -- Part 6 -- Achieving Results. | |
| 520 | 8 | |a Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers Building better customer relationships is not just something that would be nice to do - it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers - starting with the next contact you make. The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate - for example, keep the customer in the communications loop, don't put customers on hold, be accessible to the customer and do what you say you will. All of the ways boil down to good, common sense. The 101 ways are organized into six sections: Customer Expectations Problem-solving Together Communicating with Customers Understanding the Customer Supporting Your Customer Achieving Results Each of the 101 ways comes with a brief exercise designed to help you teach and reinforce the learning points presented. Use this book to develop training programs to deal with difficult situations, solve problems with your customers, create more effective customer service strategies and help reach your sales and marketing goals. The suggestions can be applied in any business and in any industry - all you need is the willingness to put forth the extra effort and attention required to meet the many, important requirements of your customers. | |
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| 650 | 0 | |a Customer relations. | |
| 650 | 6 | |a Service à la clientèle. | |
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| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Garber, Peter R. |t 101 ways to build better relationships with your customers. |d Amherst, Mass. : HRD Press, ©2007 |z 9781599960500 |w (DLC) 2007298014 |w (OCoLC)127303548 |
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