Working with Microsoft Dynamics CRM 4.0 /

Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and will be deli...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Steger, Jim
Otros Autores: Snyder, Mike
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Redmond, Wash. : Microsoft Press, ©2008.
Edición:2nd ed.
Temas:
Microsoft CRM.
Microsoft CRM
Customer relations > Data processing.
Relationship marketing.
Marketing relationnel.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations > Data processing
Relationship marketing
Microsoft Dynamics CRM 4.0
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • pt. I. Overview and Setup
  • 1. Microsoft Dynamics CRM 4.0 Overview
  • 2. Setup and Common Tasks
  • 3. Managing Security and Information Access
  • pt. II. Customization
  • 4. Entity Customization: Concepts and Attributes
  • 5. Entity Customization: Forms and Views
  • 6. Entity Customization: Relationships, Custom Entities, and Site Map
  • 7. Reporting and Analysis
  • 8. Workflow
  • pt. III. Extending Microsoft Dynamics CRM
  • 9. Microsoft Dynamics CRM 4.0 SDK
  • 10. Form Scripting and Extensions.

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