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Working with Microsoft Dynamics CRM 4.0 /
Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and will be deli...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Redmond, Wash. :
Microsoft Press,
©2008.
|
| Edición: | 2nd ed. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Steger, Jim. | |
| 245 | 1 | 0 | |a Working with Microsoft Dynamics CRM 4.0 / |c Jim Steger, Mike Snyder. |
| 250 | |a 2nd ed. | ||
| 260 | |a Redmond, Wash. : |b Microsoft Press, |c ©2008. | ||
| 300 | |a 1 online resource (xxi, 615 pages) : |b illustrations | ||
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| 500 | |a Includes index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a pt. I. Overview and Setup -- 1. Microsoft Dynamics CRM 4.0 Overview -- 2. Setup and Common Tasks -- 3. Managing Security and Information Access -- pt. II. Customization -- 4. Entity Customization: Concepts and Attributes -- 5. Entity Customization: Forms and Views -- 6. Entity Customization: Relationships, Custom Entities, and Site Map -- 7. Reporting and Analysis -- 8. Workflow -- pt. III. Extending Microsoft Dynamics CRM -- 9. Microsoft Dynamics CRM 4.0 SDK -- 10. Form Scripting and Extensions. | |
| 520 | |a Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and will be delivered as an on-demand service through Microsoft Office Live. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications including Microsoft Office Outlook, Microsoft Office InfoPath, and Microsoft SharePoint Products and Technologies this is one of the only books written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support Microsoft Dynamics CRM 4.0 users. And power users will learn how to customize individual Microsoft Dynamics CRM 4.0 experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 4.0, as well as sample data and code samples on the Web. Key Book Benefits: Delivers practical information from expert authors who have deployed, customized, and maintained Microsoft Dynamics CRM in the field Provides case studies, integration and performance guidelines, and toolsets Includes code samples, and demo data will be available on the Web Features a CD with a 120-day evaluation copy of Microsoft Dynamics CRM 4.0. | ||
| 542 | |f Copyright © Microsoft Press |g 2005 | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
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| 650 | 0 | |a Customer relations |x Data processing. | |
| 650 | 0 | |a Relationship marketing. | |
| 650 | 6 | |a Marketing relationnel. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Customer relations |x Data processing. |2 blmlsh | |
| 650 | 7 | |a Relationship marketing. |2 blmlsh | |
| 650 | 7 | |a Customer relations |x Data processing |2 fast | |
| 650 | 7 | |a Relationship marketing |2 fast | |
| 650 | 7 | |a Microsoft Dynamics CRM 4.0 |2 gnd | |
| 700 | 1 | |a Snyder, Mike. | |
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