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|a Tate, Rick.
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|a The service pro :
|b creating better, faster, and different customer experiences /
|c Rick Tate, Josh Stroup.
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|a Amherst, Mass. :
|b HRD Press,
|c ©2003.
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|a Challenges of the customer revolution -- Why service? -- Be the customer -- Brilliant at the basics -- Wow! ... beyond the basics -- Remarkable recovery -- Partnerships ... internal cooperation -- Closing thoughts.
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|a Consumer satisfaction.
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|a Customer services.
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2 |
|a Consumer Behavior
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4 |
|a Commerce.
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4 |
|a Business & Economics.
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4 |
|a Marketing & Sales.
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6 |
|a Consommateurs
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6 |
|a Service à la clientèle.
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|a Tate, Rick.
|t Service pro.
|d Amherst, Mass. : HRD Press, ©2003
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