Balanced scorecard step-by-step for government and nonprofit agencies /

"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organiza...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Niven, Paul R.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : J. Wiley & Sons, ©2008.
Edición:2nd ed.
Colección:Listen Alaska.
Temas:
Total quality management in government.
Administrative agencies > Management > Evaluation.
Nonprofit organizations > Management > Evaluation.
Benchmarking (Management)
Performance standards.
Organizational effectiveness > Measurement.
Benchmarking
Qualité totale dans l'administration publique.
Administration publique > Gestion > Évaluation.
Associations sans but lucratif > Gestion > Évaluation.
Étalonnage concurrentiel.
Rendement au travail > Normes.
Efficacité organisationnelle > Mesure.
POLITICAL SCIENCE > Public Affairs & Administration.
Administration publique.
Organisations non lucratives.
Evaluation.
Analyse coût-efficacité.
Contrôle de qualité.
Administrative agencies > Management > Evaluation
Nonprofit organizations > Management > Evaluation
Organizational effectiveness > Measurement
Performance standards
Total quality management in government
Balanced Scorecard
Nonprofit-Bereich
Balanced Scorecard.
Kvalitetskontroll.
Resultatanalys.
Tjänstekvalitet.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Introduction to the balanced scorecard
  • Adapting the balanced scorecard to fit the public and nonprofit sectors
  • Before you begin
  • Training and communication planning for balanced scorecard success
  • Mission, values, and vision
  • Strategy : the core of every balanced scorecard
  • Strategy maps
  • Performance measures, targets, and initiatives
  • Creating alignment by cascading the balanced scorecard
  • Linking resource allocation to the balanced scorecard
  • Reporting results
  • The City of Charlotte : a balanced scorecard success story
  • Sustaining balanced scorecard success.

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