What to say to a porcupine : 20 humorous tales that get to the heart of great customer service /

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An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Gallagher, Richard S.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : American Management Association, ©2008.
Temas:
Customer services > Humor.
Customer services > Management > Humor.
Customer relations > Humor.
Service à la clientèle > Humour.
Service à la clientèle > Gestion > Humour.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations
Customer services
Customer services > Management
Humor
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author.

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