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What to say to a porcupine : 20 humorous tales that get to the heart of great customer service /
An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
American Management Association,
©2008.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Gallagher, Richard S. | |
| 245 | 1 | 0 | |a What to say to a porcupine : |b 20 humorous tales that get to the heart of great customer service / |c Richard S. Gallagher. |
| 260 | |a New York : |b American Management Association, |c ©2008. | ||
| 300 | |a 1 online resource (xiv, 111 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author. | |
| 520 | |a An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back! | ||
| 546 | |a English. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services |v Humor. | |
| 650 | 0 | |a Customer services |x Management |v Humor. | |
| 650 | 0 | |a Customer relations |v Humor. | |
| 650 | 6 | |a Service à la clientèle |v Humour. | |
| 650 | 6 | |a Service à la clientèle |x Gestion |v Humour. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 655 | 7 | |a Humor |2 fast | |
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