Toxic people : decontaminate difficult people at work without using weapons or duct tape /

"In Toxic People, Marsha Petrie Sue offers solutions for dealing with difficult people and the conflict and miscommunication they often aggravate. Sue shows managers and employees alike how to take personal responsibility for their work environment and take the lead in fostering teamwork, moral...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Sue, Marsha Petrie
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : John Wiley & Sons, ©2007.
Temas:
Conflict management.
Interpersonal relations.
Interpersonal conflict.
Gestion des conflits.
Conflit interpersonnel.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Human Resources & Personnel Management.
Formation.
Gestion du personnel.
Gestion de crises.
Conflits.
Relations de travail.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • A hair in your biscuit
  • Doesn't work well with others
  • The steamroller
  • The zipper lip
  • The backstabber
  • The know-it-all
  • The needy weenie
  • The whine and cheeser
  • Planning for toxic spills
  • Plotting toxic cleanup
  • Listen up!
  • Control the uncontrollable
  • Toxic customer service
  • Mental looting
  • Toxic infections
  • Ruffled feathers
  • On a personal note
  • Survivor.

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