Award-winning customer service : 101 ways to guarantee great performance /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Evenson, Renee, 1951-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : American Management Association, 2007.
Temas:
Customer services.
Customer relations.
Employees > Training of.
Inservice Training
Service à la clientèle.
Personnel > Formation.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Customers: delight your audience
  • Performance: your role of a lifetime
  • Planning: a good script begins with thoughtful consideration
  • Communication: choose the right lines in the cript
  • Leadership: great performances need great direction
  • Preparation: things are going to change
  • Training: learn your lines
  • Teamwork: the actors make the cast
  • Motivation: monitoring the process
  • Feedback: rave reviews and poor reviews
  • Meetings: on the spot rehearsals
  • Conflict: every production has turmoil
  • Commitment: take it from the top
  • Quick tips: cue cards.

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