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OR_ocn187917119 |
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OCoLC |
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20231017213018.0 |
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m o d |
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cr unu|||||||| |
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080107s2007 nyu o 001 0 eng d |
| 040 |
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|a UMI
|b eng
|e pn
|c UMI
|d OCLCQ
|d OCLCG
|d OCLCQ
|d CNNAI
|d OCLCO
|d OCLCF
|d OCLCQ
|d WY@
|d UAB
|d OCLCO
|d OCLCQ
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| 020 |
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|a 9780814474549
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| 020 |
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|a 0814474543
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| 035 |
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|a (OCoLC)187917119
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| 037 |
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|a CL0500000017
|b Safari Books Online
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| 050 |
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4 |
|a HF5415.5
|b .E885 2007
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| 082 |
0 |
4 |
|a 658.812 E93 2007 [ONLINE]
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Evenson, Renee,
|d 1951-
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| 245 |
1 |
0 |
|a Award-winning customer service :
|b 101 ways to guarantee great performance /
|c Renée Evenson.
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| 260 |
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|a New York, N.Y. :
|b American Management Association,
|c 2007.
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| 300 |
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|a 1 online resource
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 500 |
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|a Includes index.
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| 505 |
0 |
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|a Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards.
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| 588 |
0 |
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|a Print version record.
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| 590 |
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
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| 650 |
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0 |
|a Customer services.
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| 650 |
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0 |
|a Customer relations.
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| 650 |
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0 |
|a Employees
|x Training of.
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| 650 |
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2 |
|a Inservice Training
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| 650 |
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6 |
|a Service à la clientèle.
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| 650 |
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6 |
|a Personnel
|x Formation.
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| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 (OCoLC)fst00885533
|
| 650 |
|
7 |
|a Customer services.
|2 fast
|0 (OCoLC)fst00885545
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| 650 |
|
7 |
|a Employees
|x Training of.
|2 fast
|0 (OCoLC)fst00909221
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| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780814474549/?ar
|z Texto completo (Requiere registro previo con correo institucional)
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| 994 |
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|a 92
|b IZTAP
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