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Tabla de Contenidos:
  • Part I Personal Traps: Individual Biases and Blocks to Seeing and Understanding Change 1
  • Part II Organizational Traps: Institutional Biases and Blocks to Responding to Change 69
  • Part III Springing the Trap: Seeing the Big Picture 117
  • Part IV Imagining the Way: Using Metaphors to Free Your Mind 169.