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Call Center operation : design, operation, and maintenance /
Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam ; Boston :
Digital Press,
©2003.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 037 | |a 96093:96092 |b Elsevier Science & Technology |n http://www.sciencedirect.com | ||
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| 049 | |a UAMI | ||
| 100 | 1 | |a Sharp, Duane E. | |
| 245 | 1 | 0 | |a Call Center operation : |b design, operation, and maintenance / |c Duane E. Sharp. |
| 260 | |a Amsterdam ; |a Boston : |b Digital Press, |c ©2003. | ||
| 300 | |a 1 online resource (xiii, 303 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 283-285) and index. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a Complete coverage of the critical issues to set up, manage and efficiently maintain a call center. | ||
| 505 | 0 | |a Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers. | |
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Call centers |x Management. | |
| 650 | 6 | |a Centres d'appels (Affaires) |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Call centers |x Management |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Sharp, Duane E. |t Call Center operation. |d Amsterdam ; Boston : Digital Press, ©2003 |z 155558277X |z 9781555582777 |w (DLC) 2003043821 |w (OCoLC)51655487 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781555582777/?ar |z Texto completo (Requiere registro previo con correo institucional) |
| 938 | |a EBSCOhost |b EBSC |n 195187 | ||
| 938 | |a YBP Library Services |b YANK |n 2605674 | ||
| 994 | |a 92 |b IZTAP | ||