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Practical service level management : delivering high quality Web-based services /
Measure, manage, and improve the speed and reliability of web services Complete reference for creating relevant, effective Service Level Agreements Detailed discussions of both technical and business performance metrics and their statistical treatment Performance and management implications of vario...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Indianapolis, Ind. : London :
Cisco ; Pearson Education,
2004.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- pt. I. Service Level Agreements and Introduction to Service Level Management
- Ch. 1. Introduction
- Ch. 2. Service Level Management
- Ch. 3. Service Management Architecture
- pt. II. Components of the Service Level Management Infrastructure
- Ch. 4. Instrumentation
- Ch. 5. Event Management
- Ch. 6. Real-Time Operations
- Ch. 7. Policy-Based Management
- Ch. 8. Managing the Application Infrastructure
- Ch. 9. Managing the Server Infrastructure
- Ch. 10. Managing the Transport Infrastructure
- pt. III. Long-term Service Level Management Functions
- Ch. 11. Load Testing
- Ch. 12. Modeling and Capacity Planning
- pt. IV. Planning and Implementation of Service Level Management
- Ch. 13. ROI: Making the Business Case
- Ch. 14. Implementing Service Level Management
- Ch. 15. Future Developments.